Service:
Workflow Redesign
Client:
MediCare Health Group
Duration:
5 months
Date:
Jun 8, 2024
Disconnected Workflows, Delayed Care
The client, a leading healthcare provider, was managing operations through a mix of manual approvals and outdated systems. Critical patient records were processed through multiple departments with little coordination, causing delays and errors.
Department heads lacked visibility into overall workflow efficiency, resulting in missed targets and frustrated teams. The leadership knew that without modernizing their process, scalability and quality of care would continue to suffer.
Designing a Connected Healthcare Flow
Comprehensive Workflow Audit
We mapped every step of the patient processing cycle, identifying repetitive tasks, communication gaps, and manual dependencies.Process Redesign & Automation
Introduced digital approval systems and automated form routing that reduced manual workload and improved accuracy.Data-Driven Monitoring
Developed a centralized dashboard for real-time insights into patient flow, department performance, and approval times.Change Enablement & Training
Facilitated adoption sessions for cross-department teams, ensuring smooth transition to the new system.
A System That Delivers Faster, Smarter Care
35% Reduction in process completion time
Improved team coordination across three departments
Patient satisfaction scores increased due to faster service delivery
Leadership now makes data-informed decisions through visual dashboards
By redesigning our workflows, Lab Eighty9 helped cut administrative delays by 40% and streamline patient operations. What once slowed us down now drives better care — our teams stay focused, agile, and patient-first.
Dr. Emily R.
Operations Director, MediCare Health Group
