Service:
Training & Change Management
Client:
FinEdge Consulting
Duration:
3 months
Date:
Jan 15, 2025
Low Adoption, High Resistance
The client, a fast-growing financial consultancy, had recently invested in a suite of new digital productivity tools — but employees weren’t using them. Resistance to change was high, workflows were inconsistent, and internal communication broke down.
Without structured training or clear benefits communicated to staff, the leadership faced declining efficiency and morale. They needed a way to re-engage their teams and make digital adoption part of the company culture.
Turning Change Into Confidence
Cultural & Readiness Assessment
Evaluated team attitudes toward change and identified key influencers within the organization.Strategic Change Management Plan
Built a roadmap combining leadership alignment, internal communication, and feedback loops to ease adoption fears.Role-Based Training Programs
Developed customized training sessions tailored to departments and responsibilities, focusing on practical, real-world use cases.Ongoing Support & Reinforcement
Created a help desk and digital resource library for continued learning, ensuring long-term success beyond rollout.
A Confident, Digitally Fluent Workforce
45% Increase in tool adoption within three months
30% Improvement in employee satisfaction
Communication between departments improved significantly
Teams now embrace technology as an enabler, not a barrier
Lab Eighty9 helped us achieve a 50% boost in internal efficiency through structured training and system clarity. What began as a digital transition became a full cultural shift — our teams now operate with confidence, alignment, and measurable results.
Marcus E.
HR & Development Head, FinEdge Consulting
